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Bulin 47 AI video not working? Start here

Most problems come from the photo, the free preview limits or patience. Use a JPG, PNG, WebP or HEIC photo of one adult or pet under 25 MB; remember each Google account gets one free preview; and give a render 4 to 15 minutes, since it keeps going if you close the tab. If a render fails, the credits come back on their own. A face that looks off almost always means the photo needs a retake.

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Got a photo? Start here

Choose one photo and step into Bulin 47's spot in the Madrid freestyle. The first 2 seconds cost nothing.

Nothing uploads yet. You check everything in the booth before a video is made.

Find your message

What you seeWhat it meansFix
Photo is bigger than the limitOver 25 MBSend a smaller copy or a screenshot of it
Could not open that fileNot a photo the browser can readSave it as JPG, PNG or WebP
Photo is too smallUnder 300 px on a sideUse the original, not a thumbnail
Very narrow or very widePanorama or tall cropCrop around the person
Did not pass the safety checkThe automatic check flagged itTry a plain photo of one adult or pet
Lots of tries in a short timeRate limitWait a few minutes
Videos rendering alreadyUp to 3 at once per accountLet one finish, then start the next
Photos are deleted after 7 daysKept 7 days for privacyUpload it again

The free preview is gone

Each Google account gets one free 2-second preview. To stop abuse there are also limits per device, per network each day and for the whole site each day (they reset at midnight UTC). Any of these shows a message, and the full 15-second video stays available. A preview that fails is returned to you.

The render failed or seems stuck

  • A render takes 4 to 15 minutes. You can close the tab: it keeps going and the video waits in My videos.
  • If it ends with "This render did not finish", the credits are already back in your balance. No need to write to us.
  • If the video service turned the photo down, try a clearer photo of one adult or a pet.
  • If the service was busy, try again a little later with the same photo.

It worked, but something looks off

ProblemUsual causeWhere to fix it
The face does not look like meSide angle, shadow or a filterPhoto checklist
My clothes changedA face-only cropRetake from the chest up
The full video differs from the previewIt is rendered again from the same photoNormal: small details can change
No sound after postingThe app muted the original audioSound guide
A pet looks oddPets vary more than peoplePet tips

Still stuck?

Write to us from the contact page with the time you started the video and what you saw. Refund questions are covered in the refund policy.

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FAQ

Asked and answered

Do I lose credits when a video fails?

No. Failed renders give the credits back automatically.

Why can I not download the free preview?

It plays on the page with a watermark. The full video is the download.

Does it work on iPhone?

Yes, in Safari or any phone browser, and iPhone HEIC photos are accepted. No app needed.

Why does it ask me to sign in with Google?

Videos are saved to your account so you can come back to them, and the free preview is one per account.